STATsurvey™ is a mobile software application that offers cloud-based, real-time patient satisfaction analytics to health care organizations, ACOs, hospitals, nursing homes, medical offices and clinics. STATsurvey™ is an early sensing, early warning system for healthcare organizations to understand when, where and why patient dissatisfaction is occurring in their patient population. It delivers instant feedback and identifies potential problems based on measurable metrics.
STATsurvey™ can be customized to meet your organization’s ever-changing needs.
CMS/ Medicare will begin withholding 1% of its payments to hospitals starting in October 2012. That money — $850 million in the first year — will go into a pool to be disbursed as bonuses to hospitals that score above average on key metrics. This will likely increase up to 5% of reimbursement. A typical acute care hospital could lose out on some $350,000 to $400,000 in the first year alone! Being responsive to patient satisfaction will help any health care organization realize this revenue.